Find Answers to Frequently Asked Questions
Get answers to the most common questions below. If you do not see what you’re looking for, send us an email or give us a call. We are here to help get you the info you need on all our products and processes.
Shipping
What is the shipping fee process?
We offer a national freight program for Brick and Mortar retailers. Contact your regional sales representative for rates and details. For commercial customers, we will work with you to find the most cost-effective method.
What is the typical shipping method?
Shipping methods may vary, but most ship via FedEx. Depending on your needs, you may choose to use your own shipping partner. Regardless, your sales representative will help you find the best shipping method for your order.
Material
What is the difference between HDPS and HDPE?
HDPS stands for high-density polystyrene. HDPS is lighter and more rigid than HDPE (high-density polyethylene) and thus is more load bearing. It’s also easier to manufacture and assemble HDPS products with a real-wood look. However, HDPE is a more flexible material, which means it can take stronger impacts without breaking.
Does the furniture need to be covered?
Our furniture is designed to resist weathering in any type of climate, whether it's rain snow, ice, or wind, you can keep your furniture uncovered and outdoors year-round!
What grade stainless steel do you use?
We use 304-grade stainless steel hardware in our products, which is hidden to keep with the natural wood look.
Does the product come assembled?
Our furniture may require some assembly once received. Your sales rep can provide you with all the needed assembly guide files.
What is the weight testing metric on your furniture?
We test our furniture according to ASTM weight standards for outdoor plastic furniture.
Warranty
What is the warranty offered for your product(s)?
We offer a 15-year warranty for residential use and a 7-year commercial warranty. View our Warranty PDF here.
How do I register my products for warranties?
You can register your products on our Account Inquiries Product Registration Form tab.
Payments & Terms
Do you offer terms on PO's?
With approved credit, we typically offer Net 30 PO terms.
Do you require payment in advance?
With your order, we usually require a 50% deposit with full balance due prior to shipping. For additional options, speak with your sales representative.
Do you allow order cancelations? If yes, what are the terms?
We do allow cancelations and returns. Should you need to cancel your order, there is a 30% cancelation fee after 48 hours. If an order need to be returned, we charge a 30% restocking fee.
What payment methods do you accept?
We accept credit cards, terms, checks, and ACH payments. If you require a payment method not mentioned here, please speak with your sales representative.
RTV
Do you offer RTV/RA's on PO's? If yes, what are the filing terms?
We do offer RTV and RA's. For restocking, a 30% fee is charged.
Sales
Do you offer direct sales?
Yes, we offer direct to vendor sales, but also through regional distributors.
Do you sell through any particular distributors?
Currently we welcome working with distributors. If you are a buyer at a distributor and you have an interest in carrying our products please fill out the contact form, or email us directly at customercare@seqoutdoor.com
for more information.
Do you sell internationally?
Yes. If you are a customer outside the United States, a sales representative will help you with the buying and shipping process.
Are there minimum order values required for purchase?
No minimum value is required for purchase. However, the national shipping program requires a $3,000 minimum for the best plan.
Is seasonal pre-booking required?
Pre-booking is not required, but we recommend it for the most efficient order completion. Also, brick and mortar retailers who pre-book for early stocking may be eligible for discount programs.
Do you offer any products on an AO availability?
Since pre-booking isn't a strict requirement, certain products may be available for quick-shipping. Contact your local sales representative to find out what's currently available.
What discounts do you offer?
Depending on your order, volume discounts may be applicable. Speak to your sales representative for details based on your order.
What is the production turnaround time after submitted PO's?
Outside of pre-booked orders, we typically are able to ship orders after an average of 5-8 business days.